Terms of Sale and Refund Policy
Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain plant compounds from hemp oil. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. All products carry a 14-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 30 days, we will issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Damage Due to Freight or Shipping
By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain plant compounds from hemp oil. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our
products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. All products carry a 14-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 30 days, we will issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Damage Due to Freight or Shipping
All of our products are tested for quality, and all shipments are carefully inspected before
leaving our warehouse. Upon delivery of your order, please check product carefully to
ensure it has not been damaged during shipping. All claims for damaged product must
be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.
Refund & Satisfaction Guarantee Policy
Your Satisfaction Is Our Priority!
We stand behind the quality of our CBD products and want you to shop with confidence. If you’re not completely satisfied with your purchase, we offer a 30-Day Money-Back Satisfaction Guarantee!
To qualify for a refund, the following conditions must be met:
- 30-Day Guarantee: Refund requests must be made within 30 days of the original purchase date.
- Product Quantity: At least 50% of the original product must remain in the container.
- Proof of Purchase: A valid receipt or order number is required.
- Product Return: Customers must return the remaining product to qualify for a refund.
- One Refund Per Product: Our satisfaction guarantee is limited to one refund per product per customer. Repeat purchases of the same product are not eligible for additional satisfaction-guarantee refunds.
- Refund Method: Approved refunds will be issued to the original form of payment.
- Shipping Costs: Original shipping charges and return shipping costs are nonrefundable.
How to Request a Refund
If you’re not completely satisfied with your purchase, please contact our customer service team within 30 days of your purchase. We’ll be happy to assist you with the return process.
Our Promise to You
We believe in the quality of our CBD products and are committed to customer satisfaction. Your trust means everything to us, and we want you to feel confident trying our products.
Shop with confidence. Your satisfaction is our priority!
This policy does not limit any rights customers may have under applicable law.
Customer Service
(408) 892-4797
info@royalfarmsusa.com